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Payment, Delivery & Returns

 

PAYMENT

 

We accept the following methods of Payment -

  • Credit Card/Visa Debit directly through our website or by telephone. We use STRIPE, Sumup and  Paypal Express Checkout (no paypal account required)
  • Over the phone via Sumup
  • Text transaction via Sumup, text your order, we send a link to checkout.
  • Paypal - Standard Paypal Account
  • Bank transfer (details are supplied after checkout)
  • Personal cheques - must clear before order is despatched
  • Postal orders
  • Bank drafts
  • Cash on arrangement

 

 

Please  note -

Cheques received need 3-5 working days clearance time before goods are dispatched.

                           Post cheques to:

Ktec Telescopes Ltd

16 Seamount View

Swords

Co. Dublin

K67K3V9

 

Bank Transfers may take a day or 2 to clear. Once cleared, the goods will be despatched.  Goods are held in your name for 3 days. If payment does not clear in that time, they are released back into stock as unallocated, and may be allocated to another customer.

 

 

 

 

  • Goods in stock are dispatched after payment is taken, Bank transfers have completed or cheques have cleared.
  • We accept deposits to secure telescopes and accessories which are either in stock, or due into stock, please contact us directly and we will make arrangements to facilitate you
  • Please note that all prices are in Euro, all transactions must be made in this currency.
  • Cheques and postal orders should be made payable to KTEC TELESCOPES LTD. Cheques and bankers’ drafts/money orders must be made out in Euro, and Paypal payments must be executed in Euro.
  • Please provide an accurate delivery address and contact telephone number — This will prevent any delays with your order. We cannot despatch orders that do not have a phone number supplied.
  • For orders to countries outside the Republic of Ireland, the buyer is responsible for any customs duties or other export charges incurred.

 

 

 

DELIVERY

 

Current delivery charges on orders are as follows -

Order Total €1 - €290 - Delivery charge €6.50

Order Total €290+ - Delivery charge €8.95

Some multibox items, such as dobsonians have higher delivery charges. You can calculate shipping at checkout.

 

We are a web based shop but collections can made by prior arrangement.

 

We deliver to UK & Europe. Contact us first for precise shipping rates.

 

 

Processed Orders-

  • We aim to despatch 'in stock' items within 48 hours, and once payment is received. However, there can be exceptions during busy times, we will advise if this is the case. You should receive your order the next day after your despatch notification email.
  • This email notification will be sent when goods have been despatched and your order has been completed.

 

All other orders -UK and Worldwide

  •  We can ship to UK, Europe & Worldwide
  • If ordering from other  countries or the UK, an additional delivery charge will apply. Please contact us to get a delivery price before placing your order.

 

Out of stock items

  • If an item is out of stock, we will advise you of an expected availability date within 24/48 hours of receipt of your order. Some telescopes require anything from 3-5 days to 2-4 weeks for delivery, and some cameras require 2-3 weeks.
  • From time to time, our suppliers can be out of stock also, and our orders enter a backorder system with them. Should this be the case with an item you have purchased, we will advise you of an estimated delivery time within 24/48 hours of your order being placed. Either we can issue a refund and cancel your order, or we can keep the order on our system to ensure you keep entitlement to the product. When stock arrives in, it will be sent on a first come/firt served basis, so we advise to keep orders with us.
  • We will aim to despatch the item to you on the same day that it arrives into us from our supplier, once we have inspected the items here, this however, depends on the time of day, and courier collection times.

 

 

SHIPPING TO AN ALTERNATIVE ADDRESS

  • If you wish to ship to an alternative address to that of the card billing address, please contact us and we will do our utmost to facilitate this.
  • We are required to conduct added security checks, and will need to organise this where necessary.

 

 

 

RETURNS & CANCELATIONS

  • When you buy goods through www.ktectelescopes.ie you have the same rights as when purchasing from a regular shop or showroom. We do hope you are happy with your purchase from us, but should there be any issue please contact us promptly
  • If a fault occurs within 28 days of delivery, we will always offer you an exchange, replacement or refund. If the fault occurs after 28 days but within 1 year, we will normally offer you a prompt repair, exchange or refund, subject to our  standard inspection of the goods. To arrange for return of your goods please contact Ktec Telescopes Ltd by email, and we will do our utmost to help
  • Please note that returned items must be sent unused, unsoiled, complete with all its original packaging and parts, no later than 28 days from receipt
  • Returns are not accepted on special ordered/manufactured items, software, or Solar Filters/Eclipse Viewers or Solar Filter Paper.

 

DISTANCE SELLING REGULATIONS

  • If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order within 7 days and receive a full refund for any item. This does not apply to items made to your specification, Solar Filters/Eclipse Viewers or Solar Filter Paper, or software that you have unsealed.
  • To cancel, you can email us within seven working days,  commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item/items while in your possession. Return costs are covered by the buyer.
  • Please note that returned items must be sent unused, unsoiled, complete with all its original packaging and parts. Failure to do so can affect our ability to complete a full refund, and costs may be incurred to you for damaged packaging and/or  missing parts.